Contact Us
Got a question about our UK and Europe eSIM or SIM?
Before reaching out, please check our FAQs page. We’ve answered many common questions from Australian travellers already.
Still need help? No worries. We’re here when you need us.
Contact Us
Got a question about our UK and Europe eSIM or SIM?
Before reaching out, please check our FAQs page. We’ve answered many common questions from Australian travellers already.
Still need help? No worries. We’re here when you need us.
Message us on WhatsApp
Prefer messaging? Chat with our 24/7 WhatsApp Support Team.
- Use the WhatsApp app to send a message.
- SMS and phone calls to this number will not work.
- Best option if you are already overseas.
Or scan the QR code below on your phone to start a chat instantly.
Tip: You can message us from anywhere in the world. If your eSIM or SIM is not working, just connect to Wi-Fi first.
Start WhatsApp chatEmail us
Got a detailed question or need help choosing a plan? Send us an email.
We typically reply within a few business hours, and often faster.
Email usCall us
Need to speak to a real person? Our support is Australia-based.
We understand the travel needs of Australians heading to the UK and Europe.
Call our officeSupport hours
Our support team works across UK time and Australian Eastern Time, so we can help before, during and after your trip.
Whether you are boarding a flight to London or checking in to your Paris hotel, we are only a message away.
Fast tip
If you need a SIM urgently, just place your order online and select Express Post at checkout. No need to call first.
Or choose an eSIM and get set up fast, often within 1 hour.
Contact FAQs
How can I contact ukprepaidsimcard.com.au?
You can contact us by WhatsApp, email, phone, or the contact form on this page.
Do you offer support after purchase?
Yes. We help with setup, activation and troubleshooting before, during and after your trip.
Can you help me check if my phone supports eSIM?
Yes. Contact us before ordering if you are unsure whether your phone supports eSIM.
What should I include in my message?
If you have already ordered, include your order number, phone model, travel date and a clear description of the issue.